Commerce ↔ CRM & OMS

Shopify ↔ Salesforce Core / Order Management

Connect Shopify transaction data with Salesforce Core and Salesforce Order Management so orders, customers, fulfillment, tracking, cancellations, returns and refunds can be managed across the Salesforce order lifecycle.

CommerceCRM & SalesOrders & InventoryLogistics & FulfillmentData Transformation & Automation

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About this integration

Plumbed connects Shopify with Salesforce Core and Salesforce Order Management for retailers that need real transactional order integration rather than another CRM-only Shopify connector.

The integration brings Shopify orders into Salesforce Order Management, maps customers into Salesforce Core, supports fulfillment-order processing and returns shipment, tracking, cancellation, return and refund status across the order lifecycle.

Salesforce provides native Order Management integration for its own Commerce products, but Shopify is an external commerce source. Plumbed provides the customer-specific ingestion, deduplication, object mapping, reconciliation and monitoring needed to make Shopify order data operational inside Salesforce Order Management.

Supported data flows

GraphQL API / webhook

Shopify to Salesforce Order Management

Import complete Shopify orders with line items, customer, financial and shipping context into Salesforce Order Management.

REST / Composite API

Shopify to Salesforce Core

Create or match Salesforce Core Account, Contact and related customer records while avoiding duplicate customer and account creation.

Order Management APIs / workflow

Shopify order to Salesforce Order Management

Create and manage fulfillment orders, delivery groups and downstream fulfillment state in Salesforce Order Management.

REST / event-driven

Salesforce Order Management to Shopify

Return shipment, carrier, tracking and fulfillment status from Salesforce Order Management to Shopify.

Order Management actions / API

Bidirectional

Synchronize customer-initiated and service-initiated cancellations according to fulfillment eligibility and OMS business rules.

Order Management actions / API

Bidirectional

Create return workflows, synchronize return status and coordinate refund processing after returned items are received.

REST / workflow enrichment

Salesforce Order Management to Salesforce Core

Expose transactional order and fulfillment context to Salesforce Service, CRM and automation workflows so agents can work from one customer view.

The Plumbed advantage

Go beyond Shopify-to-Salesforce CRM sync and connect the actual commerce transaction lifecycle.

Full order ingestion: Bring Shopify orders, line items, financial context and shipping data into Salesforce Order Management.
Core customer mapping: Match or create Accounts and Contacts without producing uncontrolled duplicates.
OMS fulfillment: Create and maintain the Salesforce Order Management records needed for fulfillment and service.
Bidirectional lifecycle: Return shipment and tracking state and coordinate cancellations, returns and refunds.
Service context: Make order and fulfillment information available to Salesforce service and CRM teams rather than syncing only profile data.
Operational reliability: Add external IDs, idempotency, reconciliation, retries and monitoring for transactional order flows.

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